First Coast Spine values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, interact with us via SMS, or use our services.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect and store only the necessary personal information to provide you with our services, including:

• Name
• Phone Number
• Email Address (if provided)
• Any information voluntarily submitted through our website, SMS, or other communication channels

We do not collect sensitive personal data such as financial details, Social Security numbers, or medical records through SMS communications. Phone numbers and SMS consent, will not be shared, sold, rented, or disclosed to any third parties for marketing purposes. 

2. How We Use Your Information

We use the information collected solely to:

• Send appointment reminders and confirmations
• Provide important service-related notifications
• Respond to inquiries and customer support requests
• Send updates regarding First Coast Spine services

3. Information Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties for marketing or advertising purposes. Your information is only shared when necessary to:

• Comply with legal requirements or law enforcement requests
• Protect the rights, safety, and security of First Coast Spine and its clients

4. SMS Communications & Consent

By opting in to receive SMS messages from First Coast Spine, you agree to receive text messages related to our services. You can opt out at any time by replying STOP.

• Message Frequency: Varies
• Message & Data Rates: Standard rates may apply
• Help & Support: Reply HELP or contact us at FirstCoastSpine@gmail.com or 904-425-9044

Your SMS consent is not shared with third parties for marketing purposes.

5. Data Security

We implement security measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or mobile networks is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

You have the right to:

• Request access to the information we store about you
• Request correction or deletion of your personal data
• Opt out of SMS messages by replying STOP
• Contact us for any privacy-related concerns

7. External Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. Continued use of our services after changes are made constitutes acceptance of the new policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

📧 Email: FirstCoastSpine@gmail.com
📞 Phone: 904-425-9044
🌐 Website: https://firstcoastspine.com/privacy-policy

SMS Terms of Service

Consent for SMS Communication

By opting into SMS communications from First Coast Spine, you consent to receive text messages related to your care, scheduling, and other relevant notifications. Your information will not be shared with third parties.

Types of SMS Communications

If you have consented to receive text messages from First Coast Spine, you may receive messages related to:

• Appointment Scheduling & Reminders – Confirmations, cancellations, and reschedules.
• Post-Visit Instructions – Follow-up care and treatment guidance.
• Billing Notifications – Payment reminders and invoice updates.
• Lab Notifications – Updates on test results or required follow-up.
• Promotional & Health Updates – Special offers, educational resources, and wellness tips.

Standard Messaging Disclosures

• Message and data rates may apply.
• Message frequency varies, with up to 1-3 messages per day.
• You can opt-out at any time by texting “STOP.”
• For assistance, text “HELP” to 904-425-9044.
• For more details, please visit our Privacy Policy and Terms of Service at Privacy Policy